Uninstall 32-bit Version - Manually Download and Install 64-bit Version I figured I would write this post to help your other customers find everything in one place that I had to search all over - after installing/uninstalling Acrobat Pro DC 2021 32-bit twice. The Product Management team (for Acrobat) should try to understand what customers are experiencing and take action to resolve these issues. You've been in the software business for how many years? Share that link with us for further investigation.įeel free to let me know if you have any questions.Your approach to installing "supported" versions for Windows 11 is flawed. Once collected, upload the log file to any cloud storage and generate a shareable link. ![]() Follow the instructions in this link to collect the logs. If the problem still persists, please provide us with the Crash/freeze logs. If you're using a MAC, enable the root account and try using the application from there to see if the issue persists.This will help determine if the issue is specific to your user profile. Create a new test user profile with full admin rights.Follow the steps outlined in this guide to reset Acrobat preferences.Go to Help > Check for updates and ensure your software is up-to-date.Make sure you have the latest version (0) installed. Navigate to Help > About Acrobat to verify your current version.To address the issue you're experiencing with Acrobat DC, please follow these steps: ![]() Hi youa re doing well and thank you for reaching out.
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